Product
Capability
Issue Resolution
The problem this capability solves, the scope we own, and where that scope ends.
The problem it solves
Something failed in the field and the supplier argues about responsibility instead of containing it.
Scope we own
- Complaint intake with the batch and order reference
- Containment: isolate the affected batch and stop further shipment
- Root cause analysis against the production record
- Corrective and preventive action with an owner and a date
What you provide
- Complaint description with photos and quantity
- Order and batch reference
- Sales channel and customer impact
What you receive
- Containment report
- Root cause analysis
- Corrective action plan with the verification method
Not included
Credit, replacement or claim value follows the agreed commercial terms. This capability covers the technical investigation and containment, not the commercial settlement.
Evidence
Control model
- Execution
- In-house
- Release authority
- Kalen