Capability
Customer Problem
Plating colour that will not repeat
The situation in the customer own words, what it costs them, and what counts as solved.
The situation
The reorder does not match the pieces still on the shelf. The tone difference is visible in a photo taken side by side.
What it costs them
Discounting the older stock, re-shooting the listing, and a customer who now checks the next batch before ordering.
What solved looks like
Colour fixed as an approved sample under a stated light source, with the plating route and the thickness written down.
How we solve it
Capability
Quality & Consistency